Service will complain to airlines for you
Service is a newly-launched app that wants to make customer service interactions with airlines (as well as other types of businesses) quick and painless.
Customer service interactions that can drag out over days on Twitter are good for neither the company nor business:
The seven-month-old startup acts as a mediator between disgruntled customers and image-conscious businesses.
"We're a neutral, third party solution," Michael Schneider, Service's founder and CEO, told Mashable. "We don't believe that the customer is always right. If the business acted appropriately, we'll still listen to the customer and express empathy — we're more like therapy at that point. But when the customer is right, we'll fight like hell to get them something fair." Read more...
